Entries by Diniesh Angel

EXPERIENCED INDUSTRY VETERAN PETER WALFORD JOINS NEXT PAYMENTS

Next Payments has appointed experienced industry executive, Peter Walford, as Chief Operating Officer, based in Sydney. Peter brings a wealth of experience in the technology sector which will assist the Next executive team in forging their strategic direction domestically and internationally. Peter’s previous experience includes working with leading gaming machine manufacturers and gaming system companies […]

PRODUCT TEST DRIVE: IGT’S “MULTISTAR – HOT DIAMONDS”

Multistar Hot Diamonds is the follow on game from IGTs very popular Multistar-Dazzling Diamonds. In December last year MS Dazzling Diamonds had already been in the market for a few months and was achieving 53% above the floor average turnover in clubs that had it installed, (Maxgaming Denom TO Ratio – 1.53). In December 2018, […]

THE ROI ON INVESTING IN CUSTOMER EXPERIENCE

You may be surprised at exactly how profitable investing in your customer experience can be. According to a report by McKinsey, strong customer experience improvement programs rapidly become self-funding. Businesses that can provide a stellar customer experience will have much higher levels of customer satisfaction and loyalty. Satisfied and loyal customers are responsible for contributing to […]

POKIES SURRENDERED IN ACT

Time has run out for clubs and pubs in Canberra to surrender their machines before the ACT government begins seizing them. Clubs and hotels had until January 31 to exchange their poker machines for cash and other discounts before the governments regime of forced surrenders that aims to reduce the number of gaming machines in […]

STUDY REVEALS WHY OVER 1/5th OF AUSTRALIANS LEFT THEIR LAST WORKPLACE, WITH EXPERT SHARING TOP TIPS ON HOW TO RETAIN TALENT

With the New Year just around the corner, Australians nationwide will be looking for new job roles as soon as the clock hit January 1st. A new study commissioned by Citrus Group, a leading recruitment company specialising in sourcing exceptional talent for contact centres, has revealed that 22% of Australians left a previous role due […]