Child on machines at Sydney Club. It could happen to any of us. It only took a moment and a lack of attention but a large Sydney club has been fined almost $6000 for allowing a toddler to play a gaming….
Twenty years ago the role of front line staff in a club or hotel involved many more hands on practical skills than it does today. There were coins in machines, and later notes, which would get jammed….
Compared to most industries, the gaming industry has very high employee turnover (as high as 75% among frontline employees in some clubs I know). Replacing an employee can cost anywhere from 30 percent….
The Fair Work Commission this week denied an application by Clubs Australia to bring overtime and weekend rates for clubs into line with other hospitality industry companies after the Commission’s decision….
Making changes to an interim NSW Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) certificate that holders may require, are now being processed by Service NSW. For example,….
Sydney pub, club and bar staff are being trained to follow a new protocol to assist persons who feel unsafe. The NSW Government launched the internationally recognised 'Ask for Angela' safety campaign….
Businesses today face increasing pressure from competition, at rates never experienced before. An article in Ad Age states that consumers show signs of decreasing brand loyalty as an abundance of alternative….
Employee engagement is key to any hospitality business, but it is also an area where many clubs, pubs and casinos struggle. Better engagement means better productivity for your business, and it means….
The accelerating rate of change in business, the economy, and society challenges both business and HR to adopt new rules for leading, organising, motivating, managing, and engaging the 21st-century workforce. The….
Some clubs and pubs still do their own frontline recruitment – placing and vetting applications through sites like Seek, spending a lot of time and money assessing entry level applicants and then going….