Mindil Beach Casino: What’s in a Name? In its 40 years of existence, one casino in Darwin, Northern Territory, has been through many changes, including many names. When it was opened as the first casino….
By Deana Scott - Raving We are lucky in the casino industry to have access to piles of data about our players. In spite of the available data, many properties rely almost exclusively on player value….
A vast majority of businesses today compete primarily on the basis of CX (customer experience). However, there is no negating the fact that for most gaming companies and clubs’ efforts to achieve improvement….
On Saturday 23 February, a normal night at Sawtell RSL turned into a night to remember. One member won close to $950,000 on the new MAXIMILLION$ Statewide Linked Jackpot. The lucky winner recently moved….
With lots of competition, club and hotel restaurants are having to work harder to get people into the venue. Important in proactively managing this change are on-trend food offerings and creatively designed….
HTL Property Research - Spotlight On: Sydney Hotel Market Report Released For clubs and hotels across NSW with accommodation as part of their portfolio the HTL Property Guide is an interesting read. The….
It’s a calendar highlight for the food, beverage, hospitality and gaming industries in Australia – and beyond – and this year’s Keno Australasian Hospitality and Gaming Expo is gearing up to be….
Guest article by Sudhir Kalé, Ph.D. Australian gaming businesses typically spend between 10 percent to 40 percent of their revenues on marketing or AEMP expenses. Yet the return on marketing expenditure….
You may be surprised at exactly how profitable investing in your customer experience can be. According to a report by McKinsey, strong customer experience improvement programs rapidly become self-funding. Businesses….
Microsoft Excel is an excellent tool that can help organise and analyse large amounts of data so you can optimise use-of-time, drive meaningful decisions and improve overall team performance. The analyses….