CMAA News & Views



A snack menu can open your venue to new customers and provide the opportunity to capitalise on a nation with a penchant for food at any time of the day. According to research from Mintel, 31 percent….

CMDA Events & Summits



The CMA Country Club Managers Conferences gets underway in Lismore in just a few weeks’ time. It’s the fifth annual conference and it is growing in size and relevance each year.  It’s the perfect….


Download this handy calendar showing all the major CMAA dates for 2018 - including summits, expos and conferences from February to December. There's even room to add your own zone meetings and events. Download….
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The CMAA is pleased to report our NSW gaming summit was a huge success this month! The summit was held at the amazing Bankstown Sports Club, who did a fantastic job, hosting us in their grand Ballroom. We….

Professional Development



Applications are now open for the coveted Hostplus Hospitality Scholarship supported by Melbourne Food and Wine Festival and your business could benefit from a skilled up superstar on the team. The….


Details about the 2018 ACCM course – The New Generation – have just been released. The ACCM incorporate foundation skills as well as a choice of three Activity Pathways. Download brochure and educational….

CMAA Zone Diary




Geoff Martin, Club Lennox, General Manager

  1. What is your biggest or has been your biggest challenge with the club and your role?

Re-opening a club that was closed for 12 months. Basically, building a brand new business from the ground up.

On the 20th December 2013, we didn’t even have a license so we couldn’t even buy stock. We re-opened on the 26th of December 2013.

  1. What have been some of your achievements or highlights since being at the club?

Developing a cultural change from old bowling club to a vibrant community-oriented club with a focus on food, entertainment, families and community inclusion.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

You have to have a fair bit of entrepreneur in you, always think outside the square.

  1. Outside of the club and your role there. Do you have any hobbies or passion – tell us a bit about you?

Travel, Travel, Travel and cooking.



Marissa Proops has been the Operations Manager at Buzz Consultants for the past four years.

Buzz looks at both sides of loyalty in a venue. From set up and back of house management to ensuring the floor staff know how to have the right loyalty conversation with members.

Buzz gives time back to club managers. We have all worked in clubs and understand the time restraints managers experience.

As a small business with just five staff, Buzz Consulting has been around for six years and are always changing their offering to keep up with the ever-changing industry.

Outside of work and the club Industry, Marissa’s four-year-old daughter takes up most of her time but she wouldn’t have it any other way.

She’s have recently started taking golf lessons so keep an eye out for her on the golf course – you might run into her one day soon!



1) Your name, your club and your position.

Chris Williams Pacific Palms Bowling Club Secretary Manager

2)  What is your biggest or has been your biggest challenge with the club and your role?

The usual for many colleagues, change both culturally and operationally for the members, staff and board. I have been here nearly 8 years.  The last 4 have been very satisfying and rewarding, the first 4 not so much.

3) What have been some of your achievements or highlights since being at the club?

Four consecutive profits after an $85000 loss. Installation of outdoor gaming, TITO, a generator, new furniture, upgraded outdoor BBQ area including a mobile bar. Another highlight is having wonderful staff that are loyal and go beyond their job description. You can’t be successful if you haven’t got your staff’s support.

4)  Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Treat people with respect. In most cases, they are only doing their best. Do your research. Listen but go with your gut sometimes. Stay humble. Network and surround yourself with people who can help you and always remember where you came from.

 5) Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

I am married with three children – a girl 11 and two boys 14 and 17. I love spending time with them. My sport these days is bowls and I love seeing people succeed no matter how small an achievement it may be.


   CMAA Logo

1) Your name, your club and your position.

Troy Sinclair, Diggers @ The Entrance – Executive Gaming Manager & CMAA Central Coast Zone Secretary

2)  What is your biggest or has been your biggest challenge with the club and your role?

Commencing my first role as a Gaming Manager in January 2017 following 17 years employed by Aristocrat, my learning curve has been immense.

As this is also my first job employed by a NSW Club many systems and procedures are very new to me. I have been extremely fortunate to be surrounded by a highly experienced, supportive team of management and excellent staff. This has enabled me to not only overcome any challenge that I have faced but look forward to new challenges.

3) What have been some of your achievements or highlights since being at the club?

Many changes have been made to the gaming infrastructure, policies and procedures at Diggers @ The Entrance during my first twelve months as Gaming Manager including the upgrade of our ageing gaming system.

The successful redesign, redeployment and self-management of our ‘Allure Loyalty’ program has proven to be a great success for Diggers @ The Entrance in 2017.

Following changes made throughout the last twelve months, Diggers @ The Entrance achieved a record turnover figure in 2017. A great result following negative turnover growth in 2016.

4)  Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

After only being recently fresh to stepping out of my comfort zone 12 months ago I can say the following with confidence –

Set your goals, plan and find a great professional network. Never be afraid to try new things, accept new challenges and never be complacent. The sky is the limit.

5) Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

A family man with 2 children aged 15 and 10 when time permits I love nothing more than getting out on the boat and wetting a line on the beautiful Lake Macquarie NSW. If anyone can let me know where I can catch any fish that would be excellent.

On the weekends when I take my ‘Gaming Manager’ hat off I put my ‘DJ’ cap on. Outside of the club I am a professional DJ and have been entertaining in venues across the Central Coast of NSW since 2011.


Are you chasing your ACCM or thinking of applying for a Bursary?

Between now and Christmas register, pay and attend any CMAA education activity and receive double the points!!

This applies to all CMAA courses and Summits.

Click Here to view the calendar of upcoming events, then simply click on the titles for more information or to register.

If you are registering two or more from the same club speak to Brad at  to discuss a discount.




Message from Chris Keeble

Hi members and non-CMAA members,

I’m looking forward to being in your area at some point in the near future. The planning and logistics are underway and as many of you know, I’m a keen motorbike rider, so maybe I’ll jump on the bike and make my way to you!

It’s time for me to start putting some faces to names and names to faces. Working my way around the east side of this great country will be a mammoth task, but I’ll be taking the time and taking one step ( zone) at a time to make sure I cover everyone.

If you would like me to visit your club and perhaps also to meet and see other managers or upcoming managers, please email me at and I’ll make sure I schedule you into my plans.

Looking forward to hearing from you and especially looking forward to visiting you and your club.

In the meantime, if you’d like to find out more about CMAA Membership, click here to download the details >>

Chris Keeble

CMAA Membership Manager



The CMAA provides a host of benefits to members which sometimes need to be highlighted and re-emphasised.

Your yearly membership fee is much lower in cost than United Voice and comparable professional membership affiliations.

It is also fully TAX DEDUCTABLE!

Your CMAA membership fee entitles you to:

  • FREE Flexible Service Agreement with your employer (Retail value $2,500)
  • FREE Industrial advice,  and Industrial representation (subject to review and type of matter)
  • DISCOUNTED Training and Professional Development events, conferences and summits
  • FREE Career development advice and plans
  • FUNDED Scholarships and Bursaries for overseas and domestic study tours and courses
  • PROFESSIONAL Networking events with club manager peers
  • CUSTOMISED Mentoring Programs for all levels of management
  • ESTEEMED Club Manager Certification program; Active Certified Club Manager (ACCM)
  • ACCESS to industry information and updates
  • ……and more!


Contact the CMAA if you would like to join Australia’s only professional club management association.


Sponsor & Membership Manager
Club Managers Association Australia
Ph: 02 9746 4199
Fax: 02 9746 5199
Mob: 0418 970 963
E: | W:



Club Managers Development Australia can help you realise your career goals, even if you aren’t a Club Manager.

Through the CDMA Affiliate program you get access to career path consultation, professional development courses, member discounts and a wide network of hospitality managers and peers. So if you looking to further your career in hospitality and are a bar attendant, waitress, cellarman receptionist, catering attendant, supervisor or perform any other role outside of managerial duties than this could be just what you are looking for.

Download the brochure here >>>CMDA Affiliate A4 Flyer 2

Or find out more at





Become a Member of the Association.

Why you should join?  Top 3 reasons!

  • Through the CHM – the Association’s training arm – you can expand your horizons via accredited training courses.
  • Network and meet leading industry colleagues.
  • For less than $12 a week, you are represented through Industrial Relations.

Consider this as your professional insurance policy. We have your back, when and if you need it.

 What else is there? Yes there is more!

  • Membership is fully tax deductible.
  • A wide range of CHM Courses, Seminars, Summits & Conferences at discounted prices and nationally recognised training & qualifications to support your professional growth and your career.
  • Professional career advice & support – FREE to all Members … we are here for you!
  • Industry‐specific accreditation & recognition – e.g. Joe Citizen ACCM (Active Certified Club Manager)
  • Opportunity to apply for Bursaries offering FREE formal education and international professional development. National and Zone bursaries – every year.
  • Subscription to CMAA’s Club Management in Australia (CMA) Magazine. The latest news.
  • ‘We Thank You!’ Member Rewards program (with discount offers on selected social & professional goods/services e.g. auto, groceries, wholesale)
  • A peer network of like‐minded Club Industry professionals with local Zone Meetings.

Get the inside running … stay in the loop with what’s happening and the latest trends.

How about this?

Check our Website for the next Zone Meeting in your geographical area. Register your interest. First meeting is open to non‐Members. Come along and see the benefits for yourself.

Who do I contact?

For more information on becoming a CMAA Member, contact Ms Julie Conlon. P: 02 – 9746 4199 E: or W:

You can join online now and start reaping the rewards!

We look forward to supporting you.

Download the latest Membership booklet with full details here >>


aristocrat hostplus