CMAA News & Views

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CLUBSNSW KENO CHAMPIONSHIPS

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ClubsNSW & Keno have joined forces to say thank you to the best performing clubs in the State. Clubs are invited to compete within their region in a 3-month trade incentive program to win prizes. See….

CMDA Events & Summits

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COUNTRY CLUB MANAGERS CONFERENCE

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The CMA Country Club Managers Conferences gets underway in Lismore in just a few weeks’ time. It’s the fifth annual conference and it is growing in size and relevance each year.  It’s the perfect….

Professional Development

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NURTURE YOUR TEAM'S TALENT

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Applications are now open for the coveted Hostplus Hospitality Scholarship supported by Melbourne Food and Wine Festival and your business could benefit from a skilled up superstar on the team. The….

CMAA Zone Diary

Membership

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SPOTLIGHT ON MICHAEL LEWIS

Michael Lewis Chief Executive Officer and Director, Hoppers Crossing Club Ltd.

What is your biggest or has been your biggest challenge with the club and your role?

One of my biggest challenges (there have been many by the way) was to remove discounts and adopt a value-added model and of course to ‘survive’ the process as well.  No mean feat let me tell you!

What have been some of your achievements or highlights since being at the club?

Getting debt to manageable levels, achieving a positive cash flow, leading a team who are committed, passionate and customer focussed, being part of a Board whose focus is on the strategic.

Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

Have goals, write them down and put a date on them. Oh, and make sure the goals you set have some ‘stretch’ in them!

Outside of the club and your role there. Do you have any hobbies or passions…tell us a bit about you?

My family are my life. I love a good Margaret River Shiraz, particularly when served with an aged grain fed porterhouse steak – cooked rare. All types of fishing and scuba diving anywhere in the world.

SPOTLIGHT ON SEAN KENNEDY

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  1. What is your name, your club and your position?

Sean Kennedy, McLeod Country Golf Club, Club Manager

  1. What is your biggest, or has been your biggest challenge with the club and your role?

Building new revenue streams to fund capital projects

  1. What have been some of your achievements or highlights since being at the club?

Attending CMAA World Conference in San Francisco this year. Having Members of the golf club say they haven’t seen the course as good in 30 years. Members telling me that they believe I am one of the best managers the club has ever had.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Spending time with your members is never overrated. It is just as important for you to know your members as it is for your members to know you.

  1. Outside of the club and your role there. Do you have any hobbies or passions…tell us a bit about you?

I am thankfully working in an industry to which is one of my favourite hobbies and passions. Golf. I am also the Brisbane West Zone Representative for Clubs Queensland. It is a passion of mine to expand my network and knowledge of within Clubland.

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SPOTLIGHT ON SHARYN HANLON

Sharyn Hanlon, Administration Manager, Batemans Bay Soldiers Club

  1. What is your biggest or has been your biggest challenge with the club and your role?

My biggest challenge was utilising my new accounting skills to help implement a new accounting program and bring our reporting back in house and being able to produce quality monthly reports from our own systems and not relying on the outside accountants to produce them.

  1. What have been some of your achievements or highlights since being at the club?

Completing my diploma of accounting through OTEN and Diploma of Management whilst working full time and looking after two primary school children

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

Make sure you have a healthy work / life balance

  1. Outside of the club and your role there. Do you have any hobbies or passion – tell us a bit about you?

I am a basketball and soccer mum and have been a volunteer on the local     Public School P and C and their treasurer for many years – paying it forward after the club paid for my Diploma of Accountancy. I’ve only recently passed the batten onto the next superstar.

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SPOTLIGHT ON GEOFF MARTIN

Geoff Martin, Club Lennox, General Manager

  1. What is your biggest or has been your biggest challenge with the club and your role?

Re-opening a club that was closed for 12 months. Basically, building a brand new business from the ground up.

On the 20th December 2013, we didn’t even have a license so we couldn’t even buy stock. We re-opened on the 26th of December 2013.

  1. What have been some of your achievements or highlights since being at the club?

Developing a cultural change from old bowling club to a vibrant community-oriented club with a focus on food, entertainment, families and community inclusion.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

You have to have a fair bit of entrepreneur in you, always think outside the square.

  1. Outside of the club and your role there. Do you have any hobbies or passion – tell us a bit about you?

Travel, Travel, Travel and cooking.

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SPOTLIGHT ON MARISSA PROOPS

Marissa Proops has been the Operations Manager at Buzz Consultants for the past four years.

Buzz looks at both sides of loyalty in a venue. From set up and back of house management to ensuring the floor staff know how to have the right loyalty conversation with members.

Buzz gives time back to club managers. We have all worked in clubs and understand the time restraints managers experience.

As a small business with just five staff, Buzz Consulting has been around for six years and are always changing their offering to keep up with the ever-changing industry.

Outside of work and the club Industry, Marissa’s four-year-old daughter takes up most of her time but she wouldn’t have it any other way.

She’s have recently started taking golf lessons so keep an eye out for her on the golf course – you might run into her one day soon!

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SPOTLIGHT ON CHRIS WILLIAMS

1) Your name, your club and your position.

Chris Williams Pacific Palms Bowling Club Secretary Manager

2)  What is your biggest or has been your biggest challenge with the club and your role?

The usual for many colleagues, change both culturally and operationally for the members, staff and board. I have been here nearly 8 years.  The last 4 have been very satisfying and rewarding, the first 4 not so much.

3) What have been some of your achievements or highlights since being at the club?

Four consecutive profits after an $85000 loss. Installation of outdoor gaming, TITO, a generator, new furniture, upgraded outdoor BBQ area including a mobile bar. Another highlight is having wonderful staff that are loyal and go beyond their job description. You can’t be successful if you haven’t got your staff’s support.

4)  Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Treat people with respect. In most cases, they are only doing their best. Do your research. Listen but go with your gut sometimes. Stay humble. Network and surround yourself with people who can help you and always remember where you came from.

 5) Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

I am married with three children – a girl 11 and two boys 14 and 17. I love spending time with them. My sport these days is bowls and I love seeing people succeed no matter how small an achievement it may be.

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CMAA MEMBERSHIP MANAGER IS ON THE ROAD AND HEADED YOUR WAY

Message from Chris Keeble

Hi members and non-CMAA members,

I’m looking forward to being in your area at some point in the near future. The planning and logistics are underway and as many of you know, I’m a keen motorbike rider, so maybe I’ll jump on the bike and make my way to you!

It’s time for me to start putting some faces to names and names to faces. Working my way around the east side of this great country will be a mammoth task, but I’ll be taking the time and taking one step ( zone) at a time to make sure I cover everyone.

If you would like me to visit your club and perhaps also to meet and see other managers or upcoming managers, please email me at chris@cmaa.asn.au and I’ll make sure I schedule you into my plans.

Looking forward to hearing from you and especially looking forward to visiting you and your club.

In the meantime, if you’d like to find out more about CMAA Membership, click here to download the details >>

Chris Keeble

CMAA Membership Manager

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WHAT DO I GET FOR MY CMAA MEMBERSHIP FEE?

The CMAA provides a host of benefits to members which sometimes need to be highlighted and re-emphasised.

Your yearly membership fee is much lower in cost than United Voice and comparable professional membership affiliations.

It is also fully TAX DEDUCTABLE!

Your CMAA membership fee entitles you to:

  • FREE Flexible Service Agreement with your employer (Retail value $2,500)
  • FREE Industrial advice,  and Industrial representation (subject to review and type of matter)
  • DISCOUNTED Training and Professional Development events, conferences and summits
  • FREE Career development advice and plans
  • FUNDED Scholarships and Bursaries for overseas and domestic study tours and courses
  • PROFESSIONAL Networking events with club manager peers
  • CUSTOMISED Mentoring Programs for all levels of management
  • ESTEEMED Club Manager Certification program; Active Certified Club Manager (ACCM)
  • ACCESS to industry information and updates
  • ……and more!

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Contact the CMAA if you would like to join Australia’s only professional club management association.

CHRIS KEEBLE

Sponsor & Membership Manager
Club Managers Association Australia
Ph: 02 9746 4199
Fax: 02 9746 5199
Mob: 0418 970 963
E: chris@cmaa.asn.au | W: www.cmaa.asn.au

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NOT A MANAGER? NOT A PROBLEM!

Club Managers Development Australia can help you realise your career goals, even if you aren’t a Club Manager.

Through the CDMA Affiliate program you get access to career path consultation, professional development courses, member discounts and a wide network of hospitality managers and peers. So if you looking to further your career in hospitality and are a bar attendant, waitress, cellarman receptionist, catering attendant, supervisor or perform any other role outside of managerial duties than this could be just what you are looking for.

Download the brochure here >>>CMDA Affiliate A4 Flyer 2

Or find out more at www.cmaa.asn.au

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AN INVITATION TO GET THE CAREER ADVANTAGE

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Become a Member of the Association.

Why you should join?  Top 3 reasons!

  • Through the CHM – the Association’s training arm – you can expand your horizons via accredited training courses.
  • Network and meet leading industry colleagues.
  • For less than $12 a week, you are represented through Industrial Relations.

Consider this as your professional insurance policy. We have your back, when and if you need it.

 What else is there? Yes there is more!

  • Membership is fully tax deductible.
  • A wide range of CHM Courses, Seminars, Summits & Conferences at discounted prices and nationally recognised training & qualifications to support your professional growth and your career.
  • Professional career advice & support – FREE to all Members … we are here for you!
  • Industry‐specific accreditation & recognition – e.g. Joe Citizen ACCM (Active Certified Club Manager)
  • Opportunity to apply for Bursaries offering FREE formal education and international professional development. National and Zone bursaries – every year.
  • Subscription to CMAA’s Club Management in Australia (CMA) Magazine. The latest news.
  • ‘We Thank You!’ Member Rewards program (with discount offers on selected social & professional goods/services e.g. auto, groceries, wholesale) www.wethankyou.com.au
  • A peer network of like‐minded Club Industry professionals with local Zone Meetings.

Get the inside running … stay in the loop with what’s happening and the latest trends.

How about this?

Check our Website for the next Zone Meeting in your geographical area. Register your interest. First meeting is open to non‐Members. Come along and see the benefits for yourself.

Who do I contact?

For more information on becoming a CMAA Member, contact Ms Julie Conlon. P: 02 – 9746 4199 E: julie@cmaa.asn.au or W: www.cmaa.asn.au

You can join online now and start reaping the rewards! www.cmaa.asn.au

We look forward to supporting you.

Download the latest Membership booklet with full details here >>

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